Cancellation policy

Return policy and right of withdrawal



Our return policy is valid for 30 days. If your purchase was made more than 30 days ago, unfortunately we cannot offer you a refund or exchange. To exercise your right of withdrawal, send us a clear message using our contact details or report this via your customer account.

To be eligible for a return, your item must be unused and in the same condition that you received it, unworn and undamaged. The item must also be in the original packaging.
We would also like to draw your attention to the fact that goods that have been manufactured according to the consumer's specifications do not have a right of withdrawal. This can be, for example, individually manufactured jewelry (individual size) or custom-made items (e.g. engraving).
Please send returns to the following address:

Lisa Simon
Thalkirchner Str. 75
80337 Munich

Some items are completely non-returnable. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygiene items, hazardous materials or flammable liquids or gases.

Furthermore, the following items cannot be returned:
* Gift vouchers
* Software products for download
* Some health and personal care products

To complete your return, we require a receipt or proof of purchase.
Please do not return the purchased items to the manufacturer.

In certain situations, only partial refunds will be granted (if applicable)
* Books with obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, cassettes or vinyl records that have been opened.
* Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
* Items returned after 14 days from delivery.
Refunds (if applicable)
Once we have received and inspected your return, we will send you an email to notify you that we have received the item you returned. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within a few days.

Delayed or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account again first.
Then contact your credit card company. It may take some time for your refund to appear.
Next, contact your bank. There is often a processing time for a refund to be posted to your account.
If you have done all of this and still have not received a refund, please contact us at liza.simon@kaleebea.com or use our contact form .


Exchange (if applicable)
Exchanges will only be granted for defective or damaged items. If you would like to exchange an item for the same item, please email us at liza.simon@kaleebea.com or use our contact form and send the item to:

Lisa Simon
Thalkirchner Str. 75
80337 Munich


You will be responsible for your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.

The time it takes for the exchanged item to reach you may vary depending on the country in which you reside.

If you are sending an item valued over €75, you should consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive the item you return.

We kindly ask you not to return any items to us without being asked to do so. Please inform us first of your wish to return or exchange an item or if you wish to exercise your right of withdrawal. Thank you for your understanding.