returns

To make a return request: Please navigate to your profile icon in the shop menu or visit theReturn Policy page.

1. Log in to your account : Enter your email address and click "Continue". Open the confirmation email from our store and copy the six-digit verification code. Paste the code into the appropriate field on the website.

2. Select your order: Click on the order for which you would like to request a return.

3. Select items: If your order contains multiple items, select the ones you want to return.

4. Add return reason and note: Select the reason for the return and add a note for our store if necessary.

5. Submit the return request: Click "Request a Return". Once your request is approved and shipping is required, you will receive an email with further instructions and a return label. After we receive the product, your refund will be processed.

Please return the goods to the following address:

Lisa Simon
Thalkirchner Str. 75
80337 Munich